Cancellation Policy

Effective Date: 22 May 2026
Operated by: Govt. Exam Gurukul (govtexamgurukul.com)

This policy explains when and how you can cancel an enrolment or purchase, and what you can expect after cancellation. It is read alongside our Refund Policy and Terms of Service.

1. What can be cancelled

Course enrolment — full-length programmes (foundation, mentorship, classroom, online live) may be cancelled by the student.
Mock pack purchase — one-time mock test packs (e.g. Siddhi Lite / Basic / Pro / Ultimate) may be cancelled before any mock has been attempted.
Mobile app premium purchases — same as mock packs.

2. Cancellation window and refund eligibility

Within 7 calendar days of payment AND before any class has been attended / any mock has been attempted — full refund minus payment gateway fees (typically 1.5%–2.5%).
After 7 days OR after attending one or more classes / attempting one or more mocks — refund considered on a pro-rated basis at the sole discretion of Govt. Exam Gurukul.
Free-tier features (Daily Practice Sheets, free Current Affairs) are not subject to cancellation as no payment is involved.

3. How to cancel

By email: support@govtexamgurukul.com with the subject “Cancellation request”
By phone: 7033005444 during 10:00–19:00 IST, Monday–Saturday
Include: full name, registered phone number, order ID or payment ID, reason for cancellation.

4. Processing time

Cancellation acknowledged within 2 working days. If a refund is approved, it is initiated to the original payment method within 7 working days. Bank credit typically takes a further 3–7 working days depending on the issuing bank.

5. Non-cancellable items

Customised one-on-one mentorship sessions already conducted.
Printed study material already dispatched.
Coupon / scholarship-discounted enrolments where the discount was tied to a no-refund agreement at the time of purchase.

6. Cancellation by Govt. Exam Gurukul

We reserve the right to cancel an enrolment in cases of misconduct, academic dishonesty, fraudulent payment, or breach of our Terms of Service. In such cases, refunds (if any) are determined per the circumstances.

7. Force majeure

Where cancellation or service delivery is affected by events outside reasonable control (natural disasters, government action, network outages), Govt. Exam Gurukul will offer the student a fair alternative (rescheduled access, equivalent credit) rather than a refund.

8. Disputes

Any disputes arising from cancellation requests are subject to the exclusive jurisdiction of the courts of Bengaluru, India.

For questions, call 7033005444 or email support@govtexamgurukul.com.